134 - How Psychology led me into Customer Success - Emma Lampert

Women in Customer Success Podcast

How can a background in psychology and neuroscience shape a career in customer success?
I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development.
Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers.
Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.
In this episode:

• The impact of neuroplasticity
• Practicing yoga
• Transitioning from science to customer success
• The concept of the Growth Rebel
• Challenging traditional customer success views
• Post-sales strategies
• Recommendations for effective segmentation
• Identifying key customer milestones
• Embracing failure as a leader

Some journeys remind us how powerful change can be, and Emma's story is one of them. This is an episode worth hearing, so don’t miss out - tune in now.
Follow Emma!

Emma’s website.
This episode was brought to you by Deployflow.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Host Marija Skobe-Pilley

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NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Luvut

1. Finding Balance (00:00:00)

2. Career Evolution and Yoga Integration (00:09:01)

3. Post-Sales Strategy and Customer Success (00:18:50)

4. Customer Segmentation and Engagement Strategies (00:29:19)

5. Embracing Failure and Customer Communities (00:33:26)