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Contactless Technology, the hero in Hospitality summer months
Manage episode 430753756 series 3336036
Sisällön tarjoaa Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger. Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews.
To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons.
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Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
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