Generative AI for Enterprise with Noelle Russell of AI Leadership Institute

Your AI Roadmap

Noelle Russell, founder of the AI Leadership Institute, shares her experience in AI, highlighting responsible AI, challenges in implementation, and the potential of generative AI in customer service. She emphasizes collaboration, flexibility, and aligning values with partners. Russell discusses harnessing team knowledge with LLMs, the role of certifications, AI education programs, and the importance of learning-by-doing and supportive communities.

Noelle Russell Quotes
🚀 "In the realm of AI, the leap from prototype to product is where true innovation takes flight."
🤖 "Deploying AI responsibly is not just an option; it's a necessity for future-proofing our technological advancements."
💡 "Generative AI isn't just about creating content; it's about unlocking new possibilities for human-machine collaboration."
🌐 "Aligning AI projects with core values isn't just good ethics; it's smart business."
Resources
iHeartAI Community: A platform for AI enthusiasts to join, learn, participate in challenges
AI Education Programs: Stanford Foundation Model Scholars Program, MIT CSAIL, Harvard GenAI
edX: An online platform offering accessible learning resources from various universities
LinkedIn Learning: For obtaining certifications and continuous education in AI.
Noelle Russell Bio
Noelle Russell is a multi-award-winning technologist with an entrepreneurial spirit who specializes in helping companies with data, cloud, conversational AI, Generative AI, and LLMs. She has led teams at NPR, Microsoft, IBM, AWS and Amazon Alexa, and is a consistent champion for Data and AI literacy. In the last year, she was awarded the Microsoft Most Valuable Professional (MVP) award for Artificial Intelligence (for the 3rd year) as well as VentureBeat’s Women in AI Responsibility and Ethics award. She is the host of the Good Morning, AI Podcast that can be heard on Spotify, Apple Podcasts and IHeartRadio.
Connect with Noelle:
LinkedIn
AI Leadership Institute
Upskilling AI

More from Your AI Roadmap
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Who is Joan? Ranked the #4⁠⁠ in Voice AI Influencer, ⁠⁠Dr. Joan Palmiter Bajorek⁠⁠ is the CEO of ⁠⁠Clarity AI⁠⁠, Founder of ⁠⁠Women in Voice⁠⁠, & Host of ⁠⁠Your AI Roadmap⁠⁠. With a decade in software & AI, she has worked at Nuance, VERSA Agency, & OneReach.ai in data & analysis, product, & digital transformation. She's an investor & technical advisor to startup & enterprise. A CES & VentureBeat speaker & Harvard Business Review published author, she has a PhD & is based in Seattle.
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Luvut

1. Introduction and Background (00:00:00)

2. Projects in Customer Service (00:02:36)

3. Building AI Responsibly (00:04:11)

4. Moving from Day One to Day Two (00:05:03)

5. Productizing Generative AI (00:05:53)

6. Overcoming AI Implementation Challenges (00:07:47)

7. Improving Customer Service in Contact Centers (00:09:44)

8. Shifting from Cost Cutting to Revenue Growth (00:10:35)

9. Choosing the Right Partners and Flexibility (00:13:24)

10. Harnessing Team Knowledge (00:16:32)

11. Addressing the Aging Workforce Challenge with LLMs (00:20:06)

12. Noelle's Career Journey Launching Early Voice AI at Amazon Alexa, "Star Trek Computer" (00:27:11)

13. AI Education Programs and Communities (00:38:23)