Manage episode 364843515 series 3447435
In Episode 9 of the Dear Scott Show, Scott Leune discusses phasing dental treatment
and incorporate Net Promoter Score (NPS) into dental practices.
He suggests dividing dental treatment plans into two phases for new patients to build trust and potentially increase case acceptance.
Additionally, Scott encourages dental practices to implement NPS as a metric to measure customer and employee satisfaction, helping to track changes, identify early problems, and measure the impact of changes in team members or policies.
Dental practices can compare their NPS to industry standards and use it as a tool for continuous improvement.