Customer julkinen
[search 0]
Lisää

Download the App!

show episodes
 
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
 
Straight from The PeerSpot Network, this is The CustomerX Files. The CustomerX Files is a twist on the traditional podcast where we talk about all things customer marketing, advocacy, and experience. We're bringing you candid conversations with thought leaders that bring our community closer…and then follow it up with an open invitation for all of us to continue the conversation. We’re opening up the vault and pulling out the CustomerX Files!
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
N
Navigating the Customer Experience

1
Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

Unsubscribe
Unsubscribe
Kuukausittain+
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
 
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you. Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
This podcast is all about empowering business and CX leaders to achieve sustainable growth by delighting their customers...consistently. We'll share practical ways to improve your customers' experience. We’re going to highlight, front and center, real stories, real conversations with CX thought leaders, CX practitioners, university professors, and authors - who share their wisdom - all designed to empower you to make a difference - because I firmly believe that when we serve customers well, ...
 
This is Reel Talk: The Customer Insights Show with Jenn Vogel. Jenn and her guests share valuable information to help you understand your customers better, discuss customer insights and how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for listening.
 
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
 
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
This is the Customer Secrets podcast, where we dig deep into the personality of people and uncover the secret triggers that cause them to buy. If you want to discover what makes people tick, and/or if you want to improve your company's sales without adding one penny to your advertising budget, you've found the right podcast. We welcome your questions, and we'll give you both the overall strategy and the tactics to get your business taking off.
 
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Having cheated her way into Heaven only to then argue her way out of it, Tani-san is at liberty to continue on her way albeit as the one person in the Universe to whom the usual rules no longer apply. Now follow her adventures as she bounces about in a consequence-free environment causing all sorts of unnecessary problems for people who don't deserve it. And some who do.
 
CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
 
Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
Advocacy and customer marketing have become hot topics in the modern marketing world, and for good reason. The brands that get ahead in competitive industries are ones that purposefully build and leverage the advocacy and loyalty of their customers, prospects, partners, and supporters to drive new and repeat business. Join us every two weeks as we go behind the scenes with marketing experts across industries to uncover the best insights and strategies when it comes to engaging your audience ...
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.
 
Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
 
If you want the best Alexa customer service, then contact us at Alexa customer service number USA +1 844-601-7233 and UK +44-808-164-1697. Our Alexa experts team provides Alexa issues-related services such as Alexa offline issues, Alexa not responding, Amazon Echo not working, Alexa Setup install issues, Alexa always showing errors, and more. Hurry up, contact us today, we provide the best offers on Alexa services. Our experts are always available for customer help so you can contact us at a ...
 
Fotografieren reicht heutzutage nicht mehr! Nur stumpfes Marketing ebenfalls nicht. Gerade in der Portraitfotografie. Denn dort arbeiten wir mit Menschen. Dein Kunde muss spüren, dass Du mit voller Liebe für Ihn arbeitest. Das Du alles gibst und selbst deine Dienstleistung oder dein Produkt liebst und feierst. Diese Botschaft möchte ich Dir in meinem Podcast vermitteln und Dir anhand von meinen Erfahrungen zeigen, wie einfach es sein kann, sich in die Herzen seiner Kunden zu katapultieren.
 
F
Fast Leader Show | The Show for the Customer-centric Leader

1
Fast Leader Show | The Show for the Customer-centric Leader

Guests share stories and leadership quotes with inspiration from John C. Ma

Unsubscribe
Unsubscribe
Kuukausittain
 
Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers. Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences. The show explores how business ...
 
Celebrating the real stories of real people helping real people. The AG Impact CX podcast explores how to deliver rock star customer experiences, talent development, and leadership. Interviews with leaders and pros that share their approach and techniques. We practice growth through vulnerability, giving to the community, and enjoying the journey. (Views expressed by AJ and guests are their own and not necessarily those of their employer.)
 
Bij GriDD geloven we dat customer dedication essentieel is voor bedrijven om excellente customer experiences te kunnen leveren. In deze podcast reeks gaan we op reis in dit domein en verkennen we de aspecten van customer dedication en zijn verschijningsvormen. Zie www.gridd.nl voor meer informatie over ons.
 
Loading …
show series
 
Tamara McCleary, CEO of Thulium, talks with Gunther Dütsch, Partner, PwC, Germany, and David Jensen, Coordinator Digital Transformation, UN Environment Programme, to discuss why it is so important for companies to assess the risks and opportunities of climate change, as it relates to their current and future business strategies.…
 
The CX Goalkeeper had the great opportunity to interview Ilenia Vidili LinkedIn Headline: Customer Centricity Advisor | Author of Journey to Centricity | Keynote Speaker Highlights: 00:00 Game Start 00:32 Ilenia's Introduction 02:27 Ilenia's Values 04:22 Where does the idea from your book come from? 07:15 The balance between maximizing profit and h…
 
In this episode, I share my 10 Customer Service Rules. Keep these in mind as you develop your CX strategies and programs. It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organization…
 
When it comes to the behavioral sciences, I love their take on memory. I love it so much, that we did a podcast mini-series on it in three parts. In the first part, we talked about why memories are essential to experiences, when we use them to decide sometimes, and how memories form. The second part covered how memories are connected and the differ…
 
In episode 61 my guest is Sanjeevan Bala, who is ITV’s Group Chief Data & AI Officer. He is responsible for transforming the broadcaster to fully leverage the value of Data and AI & to create value for all areas of their business. Prior to this he was Channel 4’s Head of Data Science where he built a multi award winning team which combined human cr…
 
Sandbagging is a strategy of lowering the expectations of a company or an individual's strengths and core competencies in order to produce relatively greater-than-anticipated results. Unlike Quiet Quitting, which focuses on stopping the completion of any tasks not explicitly stated in the job description, Sandbagging fundamentally drags down overal…
 
In this episode, Mike Salguero, founder and CEO of ButcherBox, and Rob Markey discuss how a purpose-driven, direct-to-consumer meat subscription service aims to improve people’s health, mitigate environmental damage, and make farming more sustainable and ethical. If you’d like to provide feedback on the show, please fill out our survey here. If you…
 
Nutze den Halo Effekt für Dich Zum Workshop: Echte Momentehttps://www.fotostudio-littlemoments.de/workshop/ Du willst mehr über uns erfahren?Schau dazu gerne auf meinem Instagramkanal vorbei.Viele spannende Tipps zum Marketing. Wenn Dir diese Folge und unser Podcast gefallen haben, würden wir uns mega über deine Bewertung freuen.Alternativ kannst d…
 
“You have to be careful about what dials you are changing because you do not get to learn if you are doing too much, specifically in driving customer acquisition costs down, which is something we think a lot about.” On this week's episode of Be Customer Led podcast with Bill Staikos; the special guest is Corey Ashton Walters, the Founder, and CEO o…
 
As customer marketing and advocacy initiatives gain more attention and discussion across industries, you might be wondering - What’s next in customer advocacy? To help us dig into the past, present, and future of customer marketing, we’re thrilled to welcome two very special guests to Episode 13 of The Advocacy Channel. Deena and Liz are the founde…
 
Welcome to Episode 77 of The Customer Service Gold Dust Podcast. In this episode, we take the opportunity to revisit some special moments from a selection of Gavin's wonderful monologues over the first 75 episodes. Some of the topics include: how to make a conversation feel easy; the importance of demonstrating curiosity; providing a world class we…
 
Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in life is to help make people happier. Most of us spend so much of our lives working and there is still a tremendous opportunity to help people feel better connected to their companies, to their colleagues and to fe…
 
The traditional approach to banking is transactional. Customers need to make a deposit or move money, so they interact with their bank to get the job done. Once the transaction is complete, the relationship stalls until the next time customers need help. But in today’s connected world—buoyed by the growth of fintech startups—customers are looking f…
 
Customer service isn't easy. This isn't breaking news to CX people, and it might not be breaking news to many of our listeners, but it should be discussed. Agents don't have it easy, especially when encountering problematic customers. Is there a point when they should stop dealing with a specific customer? Should the entire customer support do the …
 
This episode features a more open-ended conversation on one of the host's favorite topics: the differences between B2B and B2C, but focusing on what it is like for a CX professional to transition from B2C to B2B, or vice-versa. Steve Walker welcomes guest Stuart Gilchriest, director of CX strategy at UKG, a technology company providing solutions fo…
 
Merely getting to the sale and figuring out later how to deliver what you sold does not work in a recurring revenue business. Actually, it’s customer success that makes the money now, because they create the experiences for customers around moments that matter. Which moments matter most? In this episode of our Human-Centered Communication expert se…
 
There are lots of YouTube videos out there about how to deal with difficult people. But this one is different, in that we're going to use Personality. What this gives us is new information about the difficult person. Armed with this new information, we can now come up with a strategy to deal with them, so that we don't face difficult situations in …
 
Fans of professional football have opinions about the sport, their teams, and everything related to the fan experience. To discuss how to get the most out of fan feedback, Jennifer Vogel is joined by Washington Commanders President Jason Wright. Jason reached out to fans for specific feedback before the season and is often seen talking with fans at…
 
Is your Alexa yellow ring won't go away problem but no message? Then you need to contact the Alexa helpline expert today. They will provide the best setting and instruction steps to solve the Alexa yellow ring issues. Without any fret! and dial the Alexa setup helpline number USA/Canada +1 844-601-7233 and UK +44-808-164-1697 and solve this problem…
 
Andy Bailey is a best-selling author and business coach. He started his first business in college and grew it to be an INC 500 multi-million dollar company. Through this experience, he learned how to build great organizations. Most recently, Andy founded the company Petra. He spends his time coaching and passing on to other entrepreneurs, business …
 
As companies get to grips with inflation, cost of living crises, supply chain issues, and geopolitical conflicts, meeting customers' expectations has never been so challenging. Today, we're having a roundtable with two of KPMG's global sector leads to talk about trends that we're seeing in the marketplace around customers and consumers, and how com…
 
In this episode, our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes. Many companies talk about customer-led growth and customer-focused business plans. But what does that actually mean? For example, how do you measure customer outcomes and what is the limitation…
 
In Folge 64 von CX-Talks ging es darum: was ist Storytelling und wie kann man eine Marke mit Storytelling erfolgreich entwickeln? In der heutigen Sendung geht es jetzt darum, wie man ganz praktisch Storytelling für die Markenkommunikation nutzt. Und es geht um die Gestaltung der Customer Experience oder der Customer Journey mit Hilfe von Storytelli…
 
On this episode, Alison is joined by Barbara Thomas, Senior Customer Advocacy Manager at Imprivata, to talk all things customer award programs. Connect with Alison and Barbara on LinkedIn: Alison Bukowski Barbara Thomas The Customer X files is brought to you by PeerSpot. In a market full of hype, PeerSpot's buying intelligence platform is where tec…
 
Same style, same tone, new focus - the employee! Relationships at Work presents Frontline Feedback - Stories from the Employee Journey. Host and storyteller Russel Lolacher shares the real story of Compassion So Counterfeit. In this inaugural tale, we’ll hear the story of Sally, one in which she shares a moment of an outreached hand and a possible …
 
Key highlights: 0:09 - Dean’s Introduction 03:08 - Why Vaping is such a tough industry 0405 - Being cheapest comes with its own problems 08:17 - Every customer counts when acquisition is tough 10:19 - Happy customers are valuable customers, 42k reviews says it all 14:35 - Filling out their product portfolio to compete 17:18 - Being number 1 on Goog…
 
We are delighted to welcome Yvette Steyn who focuses on growth and innovation at Distell, Africa’s leading producer and marketer of alcoholic drinks, which are sold across the world. We’re also joined by Zibusiso Ngulube who heads up Ipsos’ Channel Performance business in South Africa. Zibs is one of our experts in retail measurement, including wit…
 
Dr. Tom DeWitt, trailblazer and Director of CXM@MSU, talks about why it was time to launch a Masters of Science in Customer Experience Management (CXM) at Michigan State University. He shares some powerful realities about why companies should lead with a customer experience strategy and how this program can close the gap by preparing leaders to lea…
 
The topic of purpose is everywhere these days. People are talking about purpose. As passionate advocates, we’re delighted to see all the interest. Yet we’ve observed that many organizations are merely scratching the surface. They’re missing the full potential of the nature of purpose that can transform. In this episode, Dianne will discuss the cont…
 
Loading …

Pikakäyttöopas

Tekijänoikeudet 2022 | Sivukartta | Tietosuojakäytäntö | Käyttöehdot
Google login Twitter login Classic login