Transforming Careers From Zero Experience to Successful CSM

CSM Practice - The Customer Success Podcast

Unlock the secrets to successful career transitions into Customer Success! In this episode of the CSM Practice podcast, we explore how individuals with no prior experience can thrive as Customer Success Managers (CSMs). Discover actionable insights on training, onboarding, and the essential skills needed for success.
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Effective strategies for training new CSMs from non-traditional backgrounds
- The importance of empathy and soft skills in Customer Success
- Best practices for creating a robust CSM onboarding program
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Hanene Duprat founded Rise International to provide hands-on Customer Success expertise to businesses worldwide, focusing on satisfaction, retention, and growth. With over 15 years of experience in the B2B digital and SaaS sectors, she also specializes in career coaching for aspiring Customer Success Managers, equipping them with the skills to excel in their roles.
🔗 You may connect with Hanene via LinkedIn.
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Strengths Based Leadership
📑 Read: Essentialism
🎙️Listen: CSMS and Co Podcast
🎙️Listen: Do It Yourself Podcast

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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📌 Visit our Website - CSM Practice
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Luvut

1. Intro (00:00:00)

2. Training Program Inspiration (00:02:22)

3. How to train someone to be a CSM (00:04:58)

4. What kind of people can be a CSM? (00:05:53)

5. High-touch or low-touch? (00:08:36)

6. Training Challenges (00:09:43)

7. Recommending Talent (00:10:53)

8. CSM Training Importance (00:12:36)

9. Program Improvements (00:13:07)

10. Future Hiring Trends (00:13:54)

11. Recommended Resources (00:16:25)