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Sisällön tarjoaa Keith Gait. Keith Gait tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
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Nicola Collister

29:53
 
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Sisällön tarjoaa Keith Gait. Keith Gait tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

Nicola talks to us about the reflective times of the last 2 years, and the challenges and success of clients, businesses, and investments during this time, across her varied portfolio.

We learn a lot about how to work with businesses that are backed by Private Equity, the differences, and the opportunities this brings. We chat about the disconnect this can drive with CX, and the difficulty of proving its worth, and where leaders often get this wrong.

Nicola takes us through the importance of showing the organisation why and how improvements need to be made, thinking first about outcomes, and joining up from there.

We hear about the start of her career and ambitions in the travel industry, early redundancy, and falling in love with call centres in the early days, through to starting her own business 8 years ago, and her love of Formula 1!

  continue reading

28 jaksoa

Artwork
iconJaa
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on October 24, 2024 11:04 (6d ago)

What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 323548844 series 2977146
Sisällön tarjoaa Keith Gait. Keith Gait tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

Nicola talks to us about the reflective times of the last 2 years, and the challenges and success of clients, businesses, and investments during this time, across her varied portfolio.

We learn a lot about how to work with businesses that are backed by Private Equity, the differences, and the opportunities this brings. We chat about the disconnect this can drive with CX, and the difficulty of proving its worth, and where leaders often get this wrong.

Nicola takes us through the importance of showing the organisation why and how improvements need to be made, thinking first about outcomes, and joining up from there.

We hear about the start of her career and ambitions in the travel industry, early redundancy, and falling in love with call centres in the early days, through to starting her own business 8 years ago, and her love of Formula 1!

  continue reading

28 jaksoa

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