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Sisällön tarjoaa Keith Gait. Keith Gait tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
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Paul Weald

25:19
 
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Manage episode 317362330 series 2977146
Sisällön tarjoaa Keith Gait. Keith Gait tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

Paul tells us what being a Contact Centre Innovator and CX Industry Dragon is all about!

We hear about Paul’s background as an early entrant into contact centres in the 90s, some of the challenges and key learnings along the way, and how the landscape has changed over the years, both for the people, the technology, and consumer behaviour

We come up to the present day and hear about the sharp end of innovation in the market, and what it takes to do it well, and what the future holds. Paul shares with his perspectives on the value of awards and judging, giving back to the industry, and knowing what good looks like, and recognising excellence

  continue reading

28 jaksoa

Artwork
iconJaa
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on October 24, 2024 11:04 (6d ago)

What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 317362330 series 2977146
Sisällön tarjoaa Keith Gait. Keith Gait tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

Paul tells us what being a Contact Centre Innovator and CX Industry Dragon is all about!

We hear about Paul’s background as an early entrant into contact centres in the 90s, some of the challenges and key learnings along the way, and how the landscape has changed over the years, both for the people, the technology, and consumer behaviour

We come up to the present day and hear about the sharp end of innovation in the market, and what it takes to do it well, and what the future holds. Paul shares with his perspectives on the value of awards and judging, giving back to the industry, and knowing what good looks like, and recognising excellence

  continue reading

28 jaksoa

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