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Paula Kennedy Garcia - CX Digital Delivery
Manage episode 413208020 series 3561395
Sisällön tarjoaa Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
CX Outsourcers Special Edition: For the next two weeks CX Files will be published on both Monday and Thursday giving previews of the talks that will be taking place in Atlanta at the CX Outsourcers conference on May 1/2...
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Paula Kennedy Garcia is an old friend of the CX Files. She has senior experience in several leading BPOs and is know as a leader in CX innovation and new delivery models. Paula is based in Belfast.
In this conversation with Mark Hillary she talks about her planned talk on digital CX to the CX Outsourcers conference in Atlanta on May 1/2.
Unfortunately, Paula has had to cancel her visit to Atlanta just before the broadcast of this epsiode (Peter and Mark recorded this about a week before broadcast), but it would be a shame to not hear the conversation so we have still published it here.
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