Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

CX Files

Sisällön tarjoaa Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

6M ago 45:51

MP4•Jakson koti

Chris Hague is the head of marketing at yoummday. He is based in Prague, in the Czech Republic.

Chris was at the recent CCW conference in Berlin and he posted some of his thoughts online about his views on the future of BPO - based on the conference trends. In this conversation with Mark Hillary, Chris explores some feedback from the CCW conference and also asks what the BPO or CX specialist of the future needs to look like?

Chris talks about the discussion in Berlin affecting all professional jobs - how do we plan CX if employees want more control over where and when they work and which brands they are representing?

Where is CX heading in future and how will companies in this industry eventually be serving others?

https://www.linkedin.com/in/christopher-hague/

https://yoummday.com/

337 jaksoa

#Business #Customer #Customerexperience #Customerservice #Markhillary #MBA #Mark Hillary #Peter Ryan #Mark Hillary And Peter Ryan