The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

CX Passport

What's on your mind? Let CX Passport know...

🎤🎞️A quicker way to tangible results with Customer Experience “The one with the AgileCX” with Lauren Feehrer Founder and President of LoyaltyCraft Consulting in CX Passport Episode 182🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

3:01 Lauren's transition from software implementation to customer experience

7:18 The concept of "Agile CX" and how it can benefit organizations

11:45 Lauren's experience in the eldercare and end-of-life space

15:34 Lauren's family road trip and the lessons learned

17:32 1st Class Lounge

23:41 The importance of process and execution in customer experience

26:34 The “Grandfather inspiration” behind Lauren’s business

28:28 How Lauren's family operates using an Agile model

31:55 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Lauren LinkedIn: https://www.linkedin.com/in/laurenfeehrer/

LoyaltyCraft: https://www.loyaltycraft.com/