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The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172
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🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
1:52 The personal and emotional of insurance
6:28 Emotional Intelligence
8:56 Personal Growth
13:17 Customer Culture in Operational Companies
20:52 Human Connection In Business
22:57 1st Class Lounge
27:53 Which is better? Established customer culture or greenfield?
30:17 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Michael LinkedIn: https://www.linkedin.com/in/michaelcmattson/
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