Into the Weeds of the Operations of an Airbnb Business, Part I with—David Golshan

Get Paid For Your Pad | Airbnb Hosting | Vacation Rentals | Apartment Sharing

If you manage listings remotely, operations can be a challenge.

With no supervision, how do you maintain quality control? How do you make sure that your cleaners and maintenance workers are meeting expectations?

David Golshan is the entrepreneur and real estate investor behind StayWithDave, a short-term rental business with properties in Los Angeles, Orange County and the Smoky Mountains.

On this episode of Get Paid for Your Pad, Dave asks me questions about the operations of his Airbnb business, describing how hard it is to find contractors he can count on when unexpected issues arise.

Listen in for insight on putting systems in place to prevent operations issues and learn how to hustle to find good team members for your short-term rental business—despite the current labor shortage!

Topics Covered

The ins and outs of Dave’s Airbnb business

• Listings in LA, Orange County & Smoky Mountains
• Transition from arbitrage to management model

Manage operations remotely

• Hire cleaner or cohost who’s invested in your vision
• Develop systems to prevent issues

How to hold STR team members accountable

• Job score card for everyone who works with you
• Financial reward for achieving KPIs

Sample key performance indicators for STR cleaners

• Airbnb ratings
• Consistency

Sample KPIs for STR maintenance staff

• No guest complaints about things not working
• Show up within certain amount of time

Why it’s crucial to develop KPIs for contractors

• Align incentives with team members
• Incentivize to do good job

How to find maintenance workers and cleaners

• Online platforms may not work in labor shortage
• Stay in area and build relationships in person

Connect with Dave

StayWithDave

StayWithDave on Instagram

Resources

Dave on Get Paid for Your Pad EP043

How to Maximize Profit from Your Airbnb Listing by Jasper Ribbers and Huzefa Kapadia

The Risks of Arbitrage on GPFYP EP419

Julie George

Breezeway

Thumbtack

STR Legends Mastermind

Legends X 90-Day STR Accelerator

Email [e-mail]

Sponsor

Hostfully [Discount Code PAD]

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