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Personalization in Hospitality Revealed with Sherif Mityas
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You could argue that there’s no one more passionate about building successful restaurant brands than today's guest, Sherif Mityas. Sherif is the CEO of BRIX Holdings, overseeing iconic brands like Friendly’s, Clean Juice, and Red Mango. We were excited to tap into his wealth of insights on this episode!
In this episode, Zack and Sherif discuss:
- What BRIX Holdings looks for when acquiring new restaurant brands
- How to tailor guest experiences based on the occasion (dine-in, takeout, or drive-thru)
- The importance of consistency and loyalty in creating lasting customer relationships
- How technology like AI and personalized menus can enhance guest connections
- Why action-driven feedback is key to improving operations and boosting sales
We hope you enjoy this episode with one of the industry’s most innovative leaders.
Thanks, Sherif!
Luvut
1. Restaurant Guest Experience and Growth (00:00:00)
2. Enhancing Guest Experience With Personalization (00:03:57)
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