Brigid Linden: Mastering Financial Metrics, Strengthening Client Relationships, and Balancing Parenthood

Grow Your Clinic

Ready to master your clinic's financials and internal processes? In our latest episode of Grow Your Clinic, clinic owner and Clinic Mastery consultant Brigid Linden joins us to share her journey from uncertainty to proficiency with essential metrics and dashboards. Brigid's story is a testament to the power of nurturing existing client relationships by focusing on key metrics like rebooking rates, cancellation rates, and patient visit averages. Learn how she overcame the initial challenges of financial management and how you can build your own confidence in managing clinic numbers.
Discover how to effectively discuss business metrics within your team and why involving business partners and leadership in regular financial conversations is crucial. We'll dive into the art of explaining the "why" behind tracking key metrics to practitioners who may be resistant, ensuring that everyone understands the intrinsic value these numbers bring to patient outcomes and team growth. By honing in on a few impactful metrics, Brigid shows us how to simplify the process and avoid the overwhelm of an entire dashboard.
Balancing parenthood and business ownership is no easy feat, but Brigid's insights on designing career progression pathways, consistent communication, and regular leadership meetings offer a roadmap to success. From navigating the baby toddler phase to embracing community support and creative prioritization, this episode is packed with strategies for managing work-life balance. Join us for a comprehensive guide on building a thriving clinic and maintaining motivation through the unique challenges of parenthood and business ownership.

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1. Brigid Linden: Mastering Financial Metrics, Strengthening Client Relationships, and Balancing Parenthood (00:00:00)

2. Building Confidence With Clinic Numbers (00:00:02)

3. Driving Clinic Success Through Metrics (00:07:17)

4. Net Promoter Score for Clinic Success (00:17:07)

5. Building a Strong Mentorship Framework (00:24:43)

6. Whole-Person Mentorship Approach (00:34:21)

7. Navigating Parenthood and Prioritization (00:41:16)

8. Navigating Parenthood and Business Challenges (00:47:10)