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Insightful Leaders
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Manage series 3330094
Sisällön tarjoaa Kapiche. Kapiche tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
…
continue reading
11 jaksoa
Merkitse kaikki (ei-)toistetut ...
Manage series 3330094
Sisällön tarjoaa Kapiche. Kapiche tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
…
continue reading
11 jaksoa
همه قسمت ها
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Insightful Leaders

Show notes : Guest: Colin Shaw Get in touch with Colin: LinkedIn , Website Colin's recommended reading: Alchemy: The Surprising Power of Ideas That Don't Make Sense Happy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer Experience Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success Building Great Customer Experiences The DNA of Customer Experience: How Emotions Drive Value Customer Experience: Future Trends and Insights Revolutionize Your Customer Experience…
Show notes : Guest: Guneet Singh @ Appfolio Get in touch with Guneet: LinkedIn , Twitter Guneet's recommended read: Predictably Irrational: The Hidden Forces that Shape Our Decisions
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Insightful Leaders

Show notes : Guest: Karen Wynn Get in touch with Karen: LinkedIn Karen's recommended reading: The Effortless Experience: Conquering the New Battleground for Customer Loyalty Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits
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Insightful Leaders

1 7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University 37:29
Show notes : Guest: Rod Netterfield Get in touch with Rod: LinkedIn Adam's recommended read: Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days The Power of Moments: Why Certain Experiences Have Extraordinary Impact
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Insightful Leaders

1 6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ Schindler 39:08
Show notes : Guest: Sergio Rossini Get in touch with Sergio: LinkedIn Sergio's recommended reading: 1-Click Download "PIG Strategy" (Simplified Edition) The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred Reichheld and Rob Markey
Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
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Insightful Leaders

Show notes : Guest: Adam Murphy, Founder - Curioso Get in touch with Adam: LinkedIn Adam's recommended read: Think Again: The Power of Knowing What You Don't Know
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Insightful Leaders

1 4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications 1:01:20
1:01:20
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Tykätty1:01:20
Show notes : Guest: TS Balaji, VP - Experience Design & Customer Experience @ Cox Get in touch with TS: LinkedIn TS's recommended read: The Next 100 Years: A Forecast for the 21st Century
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Insightful Leaders

Show notes: Guest: Karen Mangia, VP Customer & Market Insights @ Salesforce Get in touch with Karen: LinkedIn , Twitter , Website Karen's recommended read: Success with Less: Releasing Obligations and Discovering Joy Working From Home: Making the New Normal Work for You Listen Up!: How to Tune In to Customers and Turn Down the Noise Outside in: The Power of Putting Customers at the Center of Your Business Lifescale: How to Live a More Creative, Productive, and Happy Life…
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Insightful Leaders

1 2. Check your in-house data before answering business questions with David Gardner @ Talkdesk 28:34
Show notes: Guest: David Gardner, VP - Research & Insights @ Talkdesk Get in touch with David: LinkedIn David's recommended read: The Five Dysfunctions of a Team: A Leadership Fable
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Insightful Leaders

Show notes: Guest: Virginia Wheway, VP - Data & Analytics @ Koala Get in touch with Virginia: LinkedIn Virginia's recommended read: Bad Blood: Secrets and Lies in a Silicon Valley Startup
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