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Hospitable Healthcare with Stowe Shoemaker
Manage episode 407770247 series 3002119
Sisällön tarjoaa Jeff Borman and Matt Brown, Jeff Borman, and Matt Brown. Jeff Borman and Matt Brown, Jeff Borman, and Matt Brown tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Ever wonder how the experience at a hotel might transform your next hospital visit? Stowe Shoemaker is a legend in hospitality academia, and we discuss his new book Hospitable Healthcare: Just What the Patient Ordered!, co-written with Peter Yesawich. Hospitals are taking a closer look at how hotels approach care, service, and satisfaction, and a change in your hospital stay might come sooner than you think.
https://hospitablehealthcare.com/
https://www.unlv.edu/news/expert/stowe-shoemaker
Luvut
1. Hospitable Healthcare with Stowe Shoemaker (00:00:00)
2. Intro (00:00:07)
3. Improving Hospitality in Healthcare (00:09:51)
4. Patient Experience in Healthcare Rewards Programs (00:18:59)
5. Mystery Question (00:25:08)
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