The Current State of Subscriptions, Retention, and LTV

The Digital Deep Dive With Aaron Conant

Chase Alderton is the Senior Partner and Field Marketing Manager at Recharge, which helps merchants launch and scale their subscription businesses by turning one-time buyers into loyal repeat customers. In his role, he works with the Recharge Agency Partner network. Chase has held multiple positions at Recharge, including Marketing Associate and Partner Marketing Manager. He also hosts the Hit Subscribe podcast, which shares stories of entrepreneurs scaling eCommerce businesses.

In this episode…

Customer lifetime value and retention remain top-of-mind as brands spend their advertising dollars generating website leads and conversions. Subscription programs are optimal for acquiring customer loyalty, but companies must structure them accordingly to accelerate profitability. How should you leverage subscriptions for your business model?

eCommerce professional Chase Alderton observes three distinct types of subscription models. Subscribe and save programs offer customers discounts on repeat purchases, while subscription boxes are products curated to consumer preferences. The most overlooked yet fruitful offering is the membership model, which requires customers to sign up to receive exclusive access to deals, promotions, and support. Optimizing these offerings requires upselling and cross-selling products by building a community of brand advocates. You can also employ various communication touchpoints to deliver additional value.

Join Aaron Conant in today’s episode of The Digital Deep Dive as he speaks with Chase Alderton, Recharge’s Senior Partner and Field Marketing Manager, about building subscription models for customer retention and lifetime value. Chase shares strategies for boosting subscription revenue, examples of effective subscription models, and the importance of experimenting with various subscription programs.