AI is synonymous with CPaaS in how it gets deployed in the organization, CPaaSAA Podcast

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CCA CPaaSAA CPaaS Special Podcast, Cloud Connections 2024

“AI is synonymous with CPaaS in how it gets deployed in the organization when it comes to anything communications related”, Kevin Nethercott of the CPaaS Acceleration Alliance. This week, the Cloud Connections 2024 Conference will offer a panel labeled “Unlocking Revenue Streams: Seizing the CPaaS Advantage” and a second panel called “UCaaS, CCaaS, CPaaS, Security: Crafting the Ultimate Collaboration Suite for Revenue Growth”. CPaaS will be a major topic at the event. According to Nethercott, AI and CPaaS, go together. “They’re absolutely kind of kindred spirits of a sort. It’s hard to do one without the other. And we’re seeing global deployments of it in front of contact centers, in front of CCAS. And so, it really is converging everything down to the user. And that’s why we really like to focus on the user experience as the critical element of what this technology can be used for.”

Last year, CPaaS and AI had a kind of wonder appeal. This year, we are seeing practical applications, what Nethercott describes as commercialization. In this short podcast we learn how those dots are linking up: CPaaS can be deployed to solve customer challenges, and to create revenue. Looking into these opportunities will be a big part of this week’s event.

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