The Retail Revolution - Youssef Botros 7-8 Figure Special Series

The Business Ownership Podcast

Wondering how can enhancing customer experience lead to exponential growth in your retail business?

In this episode of 7-8 Figure Special Series I interviewed Youssef Botros.

Although Youssef didn’t initially have a clear idea of his future career, he always knew he was destined to make a positive impact on the world. Throughout his extensive career in retail, Youssef consistently excelled by developing a passion for training, self-development, and creating efficient systems to deliver consistent results in both sales and operations. His first significant opportunity to showcase these skills came when he was appointed General Manager for a WIND Mobile franchise. Over three years, he successfully opened seven locations, establishing one of the top franchise operations in Canada.

After building a thriving retail operation, Youssef decided to pivot and moved to Montreal to pursue a career in financial planning. However, fate had other plans. A chance encounter with his former boss led to a proposal to revolutionize the smartphone repair industry in Canada by reinventing the customer experience. Seizing the opportunity, Youssef joined Mobile Klinik Professional Smartphone Repair in May 2015 as Employee #1. During his tenure, he developed the company’s processes, in-store systems, and led the Training and Development department, supporting both new and existing stores.

In just six years, Youssef played a key role in expanding Mobile Klinik to over 90 locations, making it the largest and most trusted smartphone repair chain in Canada. In 2020, Telus acquired the business for $165 million, marking the pinnacle of Youssef’s career.

However, while Youssef was celebrating the success of Mobile Klinik, the COVID-19 pandemic presented significant challenges for many business owners around him. Witnessing these struggles, Youssef felt a strong desire to use his expertise to help others overcome obstacles and grow their businesses. This realization led him to establish GRND Consulting, a company dedicated to helping business owners scale their operations into multi-location brands by focusing on purpose, passion, and process.

Learn how to leverage customer experience to drive your retail brand forward. Check this out!

Show Links:

Youssef Botros on LinkedIn: https://www.linkedin.com/in/youssefbotros/

GRND Consulting Website: https://grndconsulting.ca/

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