How Big Is Your Organizational Debt?

The Customer Mission Podcast with Andrea Belk Olson

We're all familiar with the concept of financial debt - money you owe, often with interest. Some of us are familiar with technical debt - taking shortcuts while writing code (or making repeated changes to code) that has downstream consequences later. Financial and technical debt plays an important role in organizations. But another type of debt exists — organizational debt. Organizational Debt is the "interest" companies pay when their structure and policies stay fixed and/or accumulate as the world changes.