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Call Centers and Modern Customer Experience with NICE
Arkistoidut sarjat ("Toimeton syöte" status)
When? This feed was archived on March 10, 2023 01:16 (). Last successful fetch was on December 21, 2022 13:15 ()
Why? Toimeton syöte status. Palvelimemme eivät voineet hakea voimassa olevaa podcast-syötettä tietyltä ajanjaksolta.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 314397013 series 1149820
The Modern Digital Enterprise Podcast Episode: Call Centers and Modern Customer Experience with NICE Chris is joined by Robby Paul from Anexinet, and Ray Hicken of NICE, to discuss the Customer Experience around Call Center. Modern Call Center software such as NICE’s CXOne platform are much more than a phone call service. Today’s customers expect a lot more around engagement, including asynchronous communications with chatbots and social media, as well as rapid problem solving with as little repeated conversations as possible. Hybrid and 100% remote work scenarios are discussed, as well as the power automation can bring to customer interactions.
HostChris Hayner, Enterprise Architect, Anexinet
GuestsRay Hicken – VP of Strategy & Business Development, NICE Robby Paul - EVP, Contact Center & Collaboration, Anexinet
Audio EditorDustin Karrat
Music CreditsBensound: Energy https://www.bensound.com/
About UsThe Modern Digital Enterprise Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at info@anexinet.com. We are online at https://anexinet.com.
64 jaksoa
Arkistoidut sarjat ("Toimeton syöte" status)
When? This feed was archived on March 10, 2023 01:16 (). Last successful fetch was on December 21, 2022 13:15 ()
Why? Toimeton syöte status. Palvelimemme eivät voineet hakea voimassa olevaa podcast-syötettä tietyltä ajanjaksolta.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 314397013 series 1149820
The Modern Digital Enterprise Podcast Episode: Call Centers and Modern Customer Experience with NICE Chris is joined by Robby Paul from Anexinet, and Ray Hicken of NICE, to discuss the Customer Experience around Call Center. Modern Call Center software such as NICE’s CXOne platform are much more than a phone call service. Today’s customers expect a lot more around engagement, including asynchronous communications with chatbots and social media, as well as rapid problem solving with as little repeated conversations as possible. Hybrid and 100% remote work scenarios are discussed, as well as the power automation can bring to customer interactions.
HostChris Hayner, Enterprise Architect, Anexinet
GuestsRay Hicken – VP of Strategy & Business Development, NICE Robby Paul - EVP, Contact Center & Collaboration, Anexinet
Audio EditorDustin Karrat
Music CreditsBensound: Energy https://www.bensound.com/
About UsThe Modern Digital Enterprise Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at info@anexinet.com. We are online at https://anexinet.com.
64 jaksoa
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