TCP081: Scaling Hospitality Excellence Featuring Michael Cohen

The Tech Chef, Restaurant, Hospitality and Hotel Technology Business Podcast

Today, we delve deep into the world of hospitality technology, this episode features an engaging dialogue between Skip Kimpel and Michael Cohen, the Managing Partner of Growth Advisors International Network (GAIN). The discussion begins with a reflection on the challenges faced by the hospitality sector in the wake of the pandemic, particularly regarding staffing shortages and a lack of technological adaptation. Cohen stresses the urgency for businesses to embrace innovation, arguing that those who fail to do so may risk becoming obsolete in a fast-paced market. He articulates GAIN's commitment to providing specialized advisory services that not only address immediate technological needs but also foster a culture of ongoing improvement within organizations.

Cohen's extensive background in technology and marketing shines through as he navigates the conversation towards the importance of strategic planning and execution. He shares insights on how GAIN differentiates itself by blending advisory roles with practical execution strategies, ensuring that clients receive not only theoretical guidance but also actionable steps to realize their visions. The episode touches on the critical role of emerging technologies such as artificial intelligence and automation, which are reshaping customer interactions and operational efficiencies in hotels and restaurants. Cohen's perspective challenges the common narrative that the hospitality industry is lagging, suggesting instead that risk-averse leadership across various sectors contributes to a broader hesitance to innovate.

The culmination of the episode features an exciting announcement regarding GAIN's new partnership with MEWS, a prominent player in the hospitality technology space. This partnership aims to enhance GAIN's service offerings by providing comprehensive technology stack reviews, designed to help clients streamline their operations and improve their competitive edge. Cohen expresses enthusiasm for the collaboration, emphasizing how it reflects GAIN's strategic growth plan and commitment to delivering value to clients. This episode serves as a rich resource for hospitality professionals seeking to understand the importance of innovation and strategic partnerships in driving business success.

Takeaways:

• Michael Cohen emphasizes the importance of innovation in driving growth within the hospitality industry.
• GAIN Advisors differentiates itself from traditional consulting firms by providing actionable advisory services.
• The hospitality sector faces unique challenges in adopting emerging technologies, necessitating knowledgeable guidance.
• Collaboration and strategic partnerships are essential for businesses to navigate the post-pandemic landscape effectively.
• Successful hotel technology stacks must be flexible, scalable, and integrated into a cohesive ecosystem.
• Understanding the MICE industry is crucial, as it encompasses various sectors within hospitality.

Links Referenced in This Episode:

• gainadvisors.com
• bootcamp.magicgate.com
• magicgate.com
• skipkimpel.com

How To Contact Me

Website(s):

• https://SkipKimpel.com (all archived shows and show notes will be posted here)
• https://magicgate.com

Instagram:

• https://instagram.com/skipkimpel
• https://www.instagram.com/magicgatetech/

X (Twitter):

• https://twitter.com/skipkimpel
• https://x.com/magicgatetech

Facebook:

• https://www.facebook.com/skipkimpel1/
• https://www.facebook.com/magicgatetech

LinkedIn:

• https://www.linkedin.com/in/skipkimpel
• https://www.linkedin.com/company/magicgate

Youtube:

• https://www.youtube.com/@magicgatetech

Email me at [e-mail]

XR Bootcamp for Business Professionals!

Magicgate will be launching an XR Bootcamp for Business Professionals. This is a low tech / no tech approach to guide you, as business leaders with knowledgeable information to take new ideas to your company and your team member and be able to talk intelligently around the subject matter. This is a 5 week course (plus a bonus week!) that will get you caught up on terminology, discuss business strategies, uncover devices and services to help you down your XR path as well as how to manage this type of project. Most importantly, you will given research and tools to help you make a business case for including this in your technology strategy and roadmap. For more information and to sign up, go to bootcamp.magicgate.com. LIMITED SEATS AVAILABLE!