139: Building Resilience with Giorgia Arnaboldi, SVP of Shell Energy Europe

The World Class Leaders Show

Europe. Giorgia shares her fascinating insights on leadership in times of uncertainty, the importance of adaptability, and fostering a culture of trust and inclusivity. With her extensive experience leading global teams, Giorgia offers valuable advice for current and aspiring leaders looking to navigate the challenges of the modern business landscape.

KEY TAKEAWAYS

• Effective leadership in times of uncertainty requires anticipating change, reading market signals, and being mentally prepared for surprises while maintaining a clear vision and purpose.
• Fostering a culture of trust, empathy, and authenticity is crucial for attracting and retaining top talent in today's competitive market.
• Consistently achieving small goals and celebrating successes helps build resilience and momentum towards a long-term vision.
• Embracing diversity of thought and actively listening to different perspectives leads to better decision-making and understanding in multicultural teams.
• Encouraging people to step out of their comfort zone and supporting them through challenges can lead to extraordinary growth and performance.
• Senior leaders must challenge their unconscious biases and promote this practice throughout their organisation to create a fair and respectful work environment.
• The energy transition and digital transformation are reshaping the job market, requiring leaders to embrace new skills and adapt their business models accordingly.
• Empowering and trusting teams, even when facing uncertainty, can lead to outstanding results and a willingness to go the extra mile.

BEST MOMENTS

"Being a senior leader in a global or in a big organisation requires the ability to anticipate, the ability to read the signals of the market from multiple angles and multiple dimensions."

"If you force yourself, and then after a while, it becomes like an addiction, I'm really curious. And so I ask myself a lot of questions, and then I read, but also I ask opinion to people, and I really listen."

"People, any people, including already CEOs, they need to think about themselves and their organisation as in transition, and now more than ever."

"When I'm able to trigger in people an extra, the willingness to go the extra mile, the willingness to really apply themselves to a level that they don't even know themselves they are capable of, and when I'm able to do that, I'm super proud."

"All of us have unconscious bias. [...] Senior leaders again have an important role to equip leaders, middle management, to make sure that they protect themselves from unconscious bias because it can really [hurt] people."

ABOUT THE GUEST

Giorgia Arnaboldi is Vice President of Shell Energy Europe, the division within Shell Group that is focused on developing and growing fully integrated lower carbon energy offerings to help customers and Shell to decarbonise and meet their net-zero emissions targets. Before, she has been CEO of Shell Energy Deutschland, based in Hamburg, where she successfully led the end to end in country activities and spearheaded the development of a renewed Northwest Europe strategy and transformation program. Being in Shell since 2001, she has covered several commercial, marketing & strategy, business development roles in Shell Lubricants, Commercial Fuels and Shell Energy Trading. Giorgia holds a master’s degree in Management Engineering from Polytechnic of Milan and the OUBEP Programme certificate from Oxford University. She has a family with 2 children and has lived with them in Madrid, Hamburg and London while performing business for Shell.

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ABOUT THE HOST

My name is Andrea Petrone. I'm a Human Performance and Leadership Advisor, Executive Coach and International Speaker. I help leaders and their teams to change their mindsets and master their leadership capabilities so they can achieve extraordinary performance. I've been in the corporate world for more than 20 years working globally - in 6 countries and 3 continents - for medium-large companies.