11. Deposits, Booking Fees And Policies Without Punishment

Coffee Isn't Lunch

Ever wondered about the whole "deposit or no deposit" dilemma in our industry? We're digging into it because, let's be real, it's a big deal. Why the fuss? Well, we're unravelling the backstory, emphasising the need for transparent policies that are not just about protecting our income but also about keeping things fair.
We're shedding light on how these deposits and fees play superhero roles in safeguarding our livelihoods. And trust us, we get it – setting boundaries can be tricky, but we've got some thoughts on how Timely Pay can save the day. Plus we talk about why you need to break down the barriers and have those talks with your clients. And for all you people-pleasers, it's time to prioritise your business.
Join us on this episode as we navigate the beauty and hair industry debate. Let's find that sweet spot for both our clients and our pockets.
RESOURCES MENTIONED:

Can I claim back a non-refundable deposit? Which? Article: https://www.which.co.uk/consumer-rights/advice/can-i-claim-back-a-non-refundable-deposit-aHwOj3S21AWP

Unfair contract terms guidance: https://assets.publishing.service.gov.uk/media/5a7f8b58ed915d74e33f716e/Unfair_Terms_Main_Guidance.pdf

Consumer Rights Act: Goods. Guidance for Business: https://www.businesscompanion.info/sites/default/files/CRA-Goods-Guidance-for-Business-Sep-2015.pdf

Burnout And Boundaries course: https://resilienthair.kartra.com/page/BurnoutAndBoundaries

Boss Your Boundaries course: https://www.bossyoursalon.com/page/205856-boss-your-boundaries

One Dress Project: https://everbyx.com/products/the-one-dress-project-in-black

This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.
Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:

Follow Maddi on Instagram @bossyoursalon

Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
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