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Sisällön tarjoaa Michael Hernandez and C-Store Center. Michael Hernandez and C-Store Center tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
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On this episode of Advances in Care , host Erin Welsh and Dr. Craig Smith, Chair of the Department of Surgery and Surgeon-in-Chief at NewYork-Presbyterian and Columbia discuss the highlights of Dr. Smith’s 40+ year career as a cardiac surgeon and how the culture of Columbia has been a catalyst for innovation in cardiac care. Dr. Smith describes the excitement of helping to pioneer the institution’s heart transplant program in the 1980s, when it was just one of only three hospitals in the country practicing heart transplantation. Dr. Smith also explains how a unique collaboration with Columbia’s cardiology team led to the first of several groundbreaking trials, called PARTNER (Placement of AoRTic TraNscatheteR Valve), which paved the way for a monumental treatment for aortic stenosis — the most common heart valve disease that is lethal if left untreated. During the trial, Dr. Smith worked closely with Dr. Martin B. Leon, Professor of Medicine at Columbia University Irving Medical Center and Chief Innovation Officer and the Director of the Cardiovascular Data Science Center for the Division of Cardiology. Their findings elevated TAVR, or transcatheter aortic valve replacement, to eventually become the gold-standard for aortic stenosis patients at all levels of illness severity and surgical risk. Today, an experienced team of specialists at Columbia treat TAVR patients with a combination of advancements including advanced replacement valve materials, three-dimensional and ECG imaging, and a personalized approach to cardiac care. Finally, Dr. Smith shares his thoughts on new frontiers of cardiac surgery, like the challenge of repairing the mitral and tricuspid valves, and the promising application of robotic surgery for complex, high-risk operations. He reflects on life after he retires from operating, and shares his observations of how NewYork-Presbyterian and Columbia have evolved in the decades since he began his residency. For more information visit nyp.org/Advances…
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Sisällön tarjoaa Michael Hernandez and C-Store Center. Michael Hernandez and C-Store Center tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.
…
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54 jaksoa
Merkitse kaikki (ei-)toistetut ...
Manage series 3502317
Sisällön tarjoaa Michael Hernandez and C-Store Center. Michael Hernandez and C-Store Center tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.
…
continue reading
54 jaksoa
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1 Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates 15:42
The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the moment—it builds trust and loyalty. In today's episode, we'll explore how to navigate these conversations confidently and effectively. Whether it's a price objection, concern about quality, or a unique customer request, the strategies we'll discuss will help you address concerns, find solutions that work for everyone, and retain customer loyalty. The goal is to ensure that even the most challenging interactions end on a positive note.…
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1 Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates 15:14
In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a security threat, being prepared is the key to handling these situations effectively. This episode will give you the tools and confidence you need to manage crises, respond to emergencies, and prioritize the safety of everyone in the store.…
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1 Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates 15:22
In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go wrong.…
In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and supporting each other can create a more positive and efficient workplace. When everyone is on the same page, tasks get done faster, and the work environment becomes much more enjoyable for everyone involved.…
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1 Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates 14:32
In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how understanding the features and benefits of these products allows you to communicate their value to customers effectively. We'll also dive into cross-selling techniques so you can suggest complementary items that customers didn't even realize they needed, ultimately improving their shopping experience and boosting your sales.…
In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to understanding local and federal regulations, we’ll break down what you need to know to ensure your store stays compliant. Following these guidelines isn’t just about passing inspections—it’s about creating a safe environment for customers and staff and maintaining your store’s reputation.…
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1 Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates 15:18
Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visibility and encourage purchases, how to use visual merchandising techniques to attract attention and create a more engaging shopping experience, and how to use sales data to continually refine and optimize where products are positioned in the store. By the end of this episode, you'll have a toolkit of strategies to help transform your store's layout and displays into a more profitable setup.…
In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equipment, troubleshooting common problems that might arise, and understanding how to report maintenance needs and potential safety hazards. By the end of this episode, you'll have a solid foundation to tackle these challenges confidently.…
In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your customers, using the right words and body language, or adapting your communication style to fit different personalities, these skills are the backbone of excellent customer service. By the end of this episode, you’ll have the tools you need to handle any customer interaction with confidence and professionalism.…
We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you can answer customer questions and anticipate their needs. By the end of this episode, you'll have a solid understanding of what sets these products apart, how to highlight their features and benefits, and the best ways to suggest complementary items to enhance the customer's experience.…
In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards of cleanliness, how to manage waste efficiently, and the importance of adhering to health and safety regulations. These practices not only ensure compliance but also enhance customer trust and business reputation.…
Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building long-term customer relationships.
Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.
In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment, security and loss prevention are not just about safeguarding assets but are crucial for maintaining the stability and profitability of the business. Effective security measures and loss prevention strategies are essential for protecting against financial losses, ensuring the safety of both customers and employees, and minimizing the risk of theft and other security breaches.…
In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving customer complaints and conflicts, and turning negative experiences into positive ones.
In this episode, we'll explore effective strategies for visual merchandising that can help you enhance product visibility, improve the overall shopping experience, and, ultimately, boost your sales. From the basics of display techniques to integrating the latest digital tools, we'll provide you with actionable insights and tips that you can apply directly to your store operations.…
In this episode, we're diving into a critical topic affecting our safety at work and our environment: properly handling and disposing of hazardous materials.
Today, we're focusing on a crucial topic for any store that deals with edibles: the safe handling of food products.
In today's episode, we're rolling up our sleeves to tackle a topic fundamental to every aspect of our stores: health and hygiene practices.
In this episode, we'll explore the core aspects of emergency preparedness, from the immediate steps to take in the face of fire, medical emergencies, or severe weather events to the nuances of conducting a safe and effective evacuation.
In today's episode, we're zeroing in on a critical aspect of our daily work life - navigating the maze of potential hazards that can pop up in the fast-paced world of convenience stores.
In this episode, we'll journey into the cornerstone of our daily operations: health and safety.
In this Fraud Fighter bootcamp edition, we're not just cashiers—we're the guardians of the restricted aisles! We're here to learn how to spot those who try to bypass the rules when it comes to age-restricted products—think smokes, booze, and lottery tickets.
In this episode, we'll dive into the serious business of selling age-restricted products. No, I'm not talking about those dusty DVDs in the back corner – we're talking about the stuff that requires an ID check: tobacco, alcohol, lottery tickets, you name it.
In this episode, we're embarking on a tech-savvy journey into age verification, a cornerstone of responsible retailing, especially regarding restricted-age products.
In this episode, we're embarking on an important journey through the landscape of customer interactions, especially regarding handling age-restricted products.
In this episode, let's dive into the nitty-gritty of our legal responsibilities and the art of ID verification.
In this episode, we're diving into restricted-age products, a critical aspect of our day-to-day operations in the convenience store realm.
In this episode, we will journey through the riveting world of inventory reconciliation! Yes, you heard right – riveting.
In today's episode, we will focus on identifying discrepancies between what we think we have in our convenience stores and what's on the shelves.
This episode will cover mastering stock checks and audits for accurate inventory.
In this episode, we're going to dive into a topic that is a game-changer in the world of inventory management for convenience stores – inventory management software and tools.
In this episode, we'll explore the critical aspects of inventory control processes and how they impact our daily operations.
I'm thrilled to welcome you to this training episode on "Introduction to Inventory Management," tailored specifically for our convenience store Sales Associates.
This episode will be a comprehensive review, practice, and assessment session on upselling and cross-selling techniques.
Today, we're diving into an essential aspect of our craft: handling objections and sealing the deal regarding upselling and cross-selling.
This episode aims to equip you with the knowledge and skills needed to become masters of cross-selling, enhance your customers' shopping experience, and boost sales.
Today, we're diving deep into the world of upselling techniques. We'll explore how to identify upselling opportunities, introduce complimentary items, practice upselling higher-priced or larger quantity items, and even hold a feedback and critique session.
In this episode, I decided to change things up. As someone who grew up reading, I have always enjoyed stories. I decided to share a fiction story with you. Please rate this episode if you like this format so I can produce more content like this.
Today, we're diving into the art of effective communication, focusing on upselling and cross-selling strategies. You'll learn how to engage customers, build trust, and enhance their shopping experience through the power of your words.
The power of listening and observing constantly gets understated. Yet, these skills are pivotal in refining our sales techniques, particularly when it comes to upselling and cross-selling. This episode is designed to delve deep into the artistry behind these skills and how they can be harnessed to elevate our customer service and store performance.…
In this episode, we will cover how to effectively employ sales techniques for upselling and cross-selling.
You've completed the training on Point-of-Sale (POS) Systems and Cash Handling. This episode will help you evaluate your understanding and skills in these critical areas of store operation.
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1 Mastering Security and Loss Prevention: A Guide for Convenience Store Sales Associates 1:01:35
1:01:35
Toista Myöhemmin
Toista Myöhemmin
Listat
Tykkää
Tykätty1:01:35![icon](https://imagehost.player.fm/icons/general/red-pin.svg)
This comprehensive episode will explore safeguarding your store's assets, ensuring customer safety, and preventing losses.
In this episode, we'll walk you through common P. O. S. system issues, basic troubleshooting steps, and when to call for support. Plus, we'll throw in some real-world practice scenarios to sharpen your troubleshooting skills.
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