S2. Ep3. Client Management

Fortitude at Work

This week we’re following on from our talk about honesty and looking at how we can make honest conversations easier using a client management process.
Client management covers all the things we need to do to work with a customer, and the time frames needed to get the job done. This might sound a long way away from mental health at work but in fact, the research showed that business owners who have a shared client process are likely to be less stressed than those who do not. We talk about having a transparent system and learning how to communicate well with the client. Putting a process in place can be a powerful business tool for micro-business owners.

Here are some of the resources referenced in this episode:

Past Podcast Episodes (Season 1)
Episode 11 Mindfulness (Finding the Gap)
Client Management Platforms
https://basecamp.com/
https://trello.com/
Accounting Software
https://www.xero.com/au/
Templates
https://www.canva.com/
https://business.gov.au/

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