S2 E3 Alex Reeman-Clark on Student Experience Wellbeing

Kaplan Community Podcast

Alex Reeman-Clark is the General Manager, Student Experience at Kaplan Business School. Listen to Alex explain the role of Student Experience Officers beyond the classroom; and mental wellbeing among international students. He continues to describe the support services available during and after campus hours.
In PART ONE, Alex discusses Sonder support after campus hours, 24x7, for staff and students. The typical reasons for call Sonder include assistance to seek counselling and - believe it or not - emergency repairs in your home! Click here to find out more about the Sonder app.
In PART TWO, Alex presents the wide range of support offered by the KBS Student Experience Officers (SEO). They drive wellbeing initiatives for students from over 80 nationalities to settle into KBS and Australia. Did you know about the Nationality Engagement Program?

• The Student Experience team come from 25 different nationalities.
• individual SEO can personalise student experiences by engaging them in their own language; and understanding first-hand how to celebrate national culture events with students - from cooking momo to Diwali to Brazilian dancing!

In PART THREE, Alex opens the future roles of the SEO and teamwork. Consider these shifts!

• adapting student engagement to a dual world of on-campus and online study;
• permanent transfer to student experience services to an online platform; and
• extending a dozen class schedules to accommodate multiple time zones for offshore and onshore students.

For additional episodes, refer to the Kaplan Community Podcast webpage.
CHAPTERS
00:57 Beyond classrooms, the contributions of SEO
02:19 Mental wellbeing among international students
04:42 PART ONE : KBS CARE 24X7 WITH SONDER
06:34 Championing Sonder
07:55 Sonder support of mental wellbeing
09:59 Students! Tapping into Sonder support
11:02 Staff! Tapping into Sonder support
12:39 PART TWO: KBS CARE DURING CAMPUS HOURS
14:07 Engaging multicultural students at KBS
15:45 Cooking momo and Brazilian dancing, the extent of SEO support
16:26 Your first point of contact, the SEO
17:29 Roles and duties of the SEO team
20:24 PART THREE: SEO TEAMWORK AND FUTURE PLANS
22:43 Careers and SEO collaboration
25:16 Future plans for the student experience capability
27:78 Alex's personal tips for mental wellbeing
30:56 Where you can access confidential support

Luvut

1. S2 E3 Alex Reeman-Clark on Student Experience Wellbeing (00:00:00)

2. Beyond classrooms, the contributions of SEO (00:00:57)

3. Mental wellbeing among international students (00:02:19)

4. PART ONE: KBS CARE 2X7 WITH SONDER (00:04:42)

5. Championing Sonder (00:06:34)

6. Sonder support of mental wellbeing (00:07:55)

7. Students! Tapping into Sonder support (00:09:59)

8. Staff! Tapping into Sonder support (00:11:02)

9. PART TWO: KBS CARE DURING CAMPUS HOURS (00:12:39)

10. Engaging multicultural students at KBS (00:14:07)

11. Cooking momo and Brazilian dancing, the extent of SEO support (00:15:45)

12. Your first point of contact, the SEO (00:16:26)

13. Roles and duties of the SEO team (00:17:29)

14. PART THREE: SEO TEAMWORK AND FUTURE PLANS (00:20:24)

15. Careers and SEO Collaboration (00:22:43)

16. Future plans for the student experience capability (00:25:16)

17. Alex's personal tips for mental wellbeing (00:27:48)

18. Where you can access confidential support (00:30:56)