Loyalty360 Loyalty Live | Manoj Agarwal, Xoxoday

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In today’s commercial landscape, fostering customer loyalty requires more than discounts and rewards. Brands must also deliver personalized experiences to engage and delight customers along their journey. Xoxoday empowers brands to meet this challenge with software solutions that promote loyalty by enhancing the customer experience.
Loyalty360 spoke with Xoxoday Co-Founder Manoj Agarwal about how experiences affect customer loyalty, the importance of personalization, and creating customer-centric loyalty experiences.

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1. Loyalty360 Loyalty Live | Manoj Agarwal, Xoxoday (00:00:00)

2. Intro (00:00:04)

3. Tell us about you and your role at Xoxoday (00:00:40)

4. Tell us a fun fact about yourself (00:01:46)

5. Overview of Xoxoday (00:02:45)

6. What does customer loyalty mean to you (00:04:14)

7. Building successful customer loyalty programs what works well (00:05:54)

8. Are you clients looking to relaunch or update their programs (00:07:31)

9. How can brands address the sea of sameness (00:09:40)

10. Technology or ideas brands should be focusing on today (00:11:43)

11. Advice to brands looking to improve their customer loyalty and experience strategies (00:13:10)

12. What can Loyalty360 do to help you (00:14:08)

13. Quick-fire questions (00:16:29)

14. Outro (00:21:32)