#101 Best in HR Award - Local Government, with Amanda Daly

Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers

Are you in Human Resources in Local Government? Want to win an HR Award like my guest this episode, Amanda Daly from Redland City Council, Queensland? This episode is a case study of what HR initiatives might attract a commendation from the Australian HR awards.

Amanda Daly is Head of People, Culture and Organizational Performance at Redland City Council, a Local Government organization with over 1000 employees, serving a community of over 150,000 people, situated on the coast of the state of Queensland, Australia, about 35 kilometers south of Brisbane, the state capital.

Amanda was included in a recent Australian HR Awards ‘’Best in HR’’ list. Each year the magazine identifies individuals who led exemplary initiatives in the HR space. Listen to hear about what actions drive employee engagement and pride in their role, efficiency and cost savings, customer service, community inclusivity and living the organisation values.

As well as a Bachelor of Commerce, Amanda Daly:

• holds a yellow belt in Lean Six Sigma
• accredited IECL coach
• accredited in DiSC assessment (go to episode 83 for more about DiSC)
• accredited in Myers Briggs Type Indicator
• accredited in Human Synergistics LSI.

With a career in Council spanning over 20 years, coincidentally we discovered we both met almost 20 years ago at a Customer Service Institute of Australia awards dinner where her team won a Service award, back then.

What do the world's best Local Government workplaces have in common? Listen and be inspired.

WHAT WE DISCUSSED

- employee engagement survey called ‘My Say’

- ‘’light touch’’ service reviews – ask for ideas on how to save money and be more efficient.

- EVP – employee value proposition – we asked people what was great about working for Redland City

Council. It was about inviting people to share what they love about working there and to tell their stories on video.

- 2020 initiative to refresh the organisation values. The previous values were right for the time, but they wanted the

voice of the employee to be in the forefront of the eyes of the customer.

- Cultivating inclusivity by celebrating Quandamooka Day on Stradbroke Island.

- the award-winning Wellbeing Through Adventure initiative

- mindfulness walks

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CONTACT AMANDA DALY

https://www.linkedin.com/in/amanda-daly-928a45208/

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