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Sales Secrets: How To Put Yourself “In Their Shoes”
Manage episode 303364018 series 2883309
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Improve these empathy skills:
· Be Present
· Active Listening
· Non-verbal Cues
· Pause
· Ask Questions
· Use “we” not “me”
Empathy requires being present in the space you and your prospect are sharing. To connect with someone, you need to be focused on the conversation you are having with them, not on what else is happening in your life or going on around you. Being present is a mindset that helps you connect with yourself and others.
Active listening is non-judgmental. When you actively listen to your customers, you don’t assume you understand how they feel.
Reflecting is repeating what someone said and asking if you’ve expressed what they meant. Affirming shows that you respect what they are saying when you respond positively. Encouraging the other person to explain or expand on what they’re saying encourages them to be open and honest.
When you interact with other people, empathy skills are necessary for effective communication. You can improve your empathy skills by being present, actively listening, and paying attention to non-verbal cues like tone of voice. By pausing, asking questions, and working together instead of fixing things, you build trust and empathy to help you and others succeed.
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