))
Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
…
continue reading
Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
…
continue reading
Jumbo service company across the Chandigarh Mohali Kharar providing AC service and repair. The cost of service is low. Customer satisfaction is our priority. Best technicians. AC Service in Mohali
…
continue reading
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customers in a complex and challenging business environment.
…
continue reading
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
…
continue reading
Welcome to Dino Plumbing & Service Pros, the premier plumbing, HVAC, and electrical contractor located in the heart of St. George, UT. Catering to both residential and commercial clients, we set the industry standard with our unwavering commitment to quality and customer satisfaction. Boasting over 42 years of combined personal experience within our core team, we possess the expertise required to solve even the most challenging of service issues. At Dino Plumbing & Service Pros, we stand out ...
…
continue reading
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
…
continue reading
The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
…
continue reading
1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
…
continue reading
Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
…
continue reading
Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
…
continue reading
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
…
continue reading
This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
…
continue reading
Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
…
continue reading
Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
…
continue reading
Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
…
continue reading
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
…
continue reading
Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
…
continue reading
The ServiCEO Show” is a talk show aimed at exploring the challenges of maintaining customer satisfaction and improving customer retention through enhanced customer service skills and strategies. Hosted by Porché Unique, the show will feature interviews with entrepreneurs and everyday customers to unpack the daily struggles of working with entrepreneurs and customers. Through insightful discussions, the show aims to provide actionable strategies for businesses to enhance the customer experien ...
…
continue reading
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
…
continue reading
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
…
continue reading
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
…
continue reading
Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
…
continue reading
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
Allisen Rabbinek Debt Collection Services specializes in tailored debt recovery, boasting over $8 million successfully recovered. Known for its client-centric approach. Our agency prioritizes transparency and ethics while leveraging cutting-edge technology to optimize operations. With offices in Vancouver, Montreal, and Toronto. We are recognized for innovation, compliance, and exceptional customer satisfaction across various industries.
…
continue reading
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
…
continue reading
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
…
continue reading
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
…
continue reading
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
…
continue reading
When you understand strategic relations you can position yourself in any market to create and keep profitable customer. This is done not by taking advantage of anyone, but instead by increasing your service to them. Discover self-marketing insights that increase your influence, earnings, and value in a marketplace.
…
continue reading
🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
…
continue reading
Masters of Home Service is here to make your home service business more profitable and efficient, and is part of Jobber Blueprint—dedicated to helping home service pros build the future they deserve by providing the best learning, insights, and advice in the business.
…
continue reading
Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
…
continue reading
Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
…
continue reading
1
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Tersh Blissett & Josh Crouch
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
…
continue reading
Welcome To The Best Fencing Company in Buffalo. KD Fencing is a renowned fencing company in Buffalo with more than 10 years of experience. We build, install, repair all types of fences and railings at affordable rates. With KD Fencing you get the best fencing solutions that improves the security and the aesthetics of your property.
…
continue reading
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
…
continue reading
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
…
continue reading
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
…
continue reading
The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
…
continue reading
Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
…
continue reading
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
…
continue reading
1
Ep 3: Customer Service - Going Above and Beyond
44:56
44:56
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
44:56
In this special Customer Service Week episode of Above and Beyond, we dive deep into the importance of exceptional customer service and experience. This week’s theme aligns perfectly with the ethos of our podcast, so we couldn’t miss the opportunity to explore what it truly means to go above and beyond for our customers. Joining us is Abimbola of Z…
…
continue reading
1
175. Debate Club, Buc-ees Tasting Menu, & Movie Tropes
1:18:56
1:18:56
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
1:18:56
Chase & Timothy talk about debate club, Buc-ees snacks, and movie tropes. Due to technical difficulties, video feed starts around 17 mins! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
EP 87: Customer Service Excellence & Training Insights with Marissa Peacock
22:37
22:37
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
22:37
Join host Aaron Clippinger and special guest Marissa Peacock, Implementation Specialist for SquareCoil, as they dive deep into the vital role of customer service and effective training in driving business success. In this insightful episode of "The AC Method," they explore the transformative power of leadership, the importance of engagement in trai…
…
continue reading
1
178: The Man in the Red Bandana
42:31
42:31
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
42:31
John DiJulius, Chief Revolution Officer, interviews Matthew J. Weiss, a lawyer, entrepreneur, filmmaker, public speaker, and author. In 2006, Weiss heard a story about an incredible hero who would transform his life. This led him on a six-year journey to make his award-winning film Man in Red Bandana. Learn: How Matt went from lawyer to filmmaker W…
…
continue reading
1
Scaling Your Home Service Business with AI-Powered Customer Support with Bradley Scruggs from Zyratalk
48:30
48:30
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
48:30
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Bradley Scruggs, Chief Marketing Officer and Co-founder of ZyraTalk, a company transforming customer engagement with AI technology for home service bu…
…
continue reading
1
168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate
21:23
21:23
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
21:23
In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the ti…
…
continue reading
In this episode, Dr. Michelli examines the profound impact of exceptional customer service that transitions into unforgettable customer experiences. He shares a compelling story from Capital One, where a simple customer service interaction was transformed into a memorable experience that resonated deeply with the customer. The story revolves around…
…
continue reading
1
Stop Selling, Start Closing. Unlock The Power Of Self-Service Tools To Win more Business
18:59
18:59
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
18:59
Ep. 74 - Wondering how to boost your website’s effectiveness without doing a massive overhaul? In this episode, Alex Winter and Vin Gaeta reveal why self-selection tools—like pricing calculators and product match quizzes—are revolutionizing how businesses engage with today’s buyer. Discover how these tools qualify leads, build trust, and make your …
…
continue reading
1
#37 The service that customers love the most
14:34
14:34
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
14:34
What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.Kirjoittanut Paolo Fabrizio
…
continue reading
1
EP 16 - Navigating Complex Healthcare with Dimitri Fane: AI, Clinical Adoption, and Customer Success
24:47
24:47
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
24:47
In this episode of Rarified Air, John Paladino welcomes Dimitri Fane, a key figure in managing and supporting complex customer relationships within the healthcare sector at Inner Systems. Dimitri shares invaluable insights from his extensive career, highlighting the importance of unified company representation and addressing the diverse needs of cu…
…
continue reading
1
188. Verifying and Getting Buy-In About What Our Customers Really Want
20:52
20:52
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
20:52
Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning. Then, once we do know what they truly want, getting our team to focus on the actions that deliver that experience is a whole new challenge. In this episode, I talk about a way to confirm what our customers really care ab…
…
continue reading
Send us a text In this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. With 245 episodes under her belt and a recent transition to video podcasting, Yanique shares insights on overcoming fears and embracing new challenges. Y…
…
continue reading
As an experienced fence contractor serving the Buffalo, NY area, I have had the pleasure of working with various fencing materials, each with its unique advantages and applications. One of the most versatile and widely-used fencing options is chain-link fencing.Kirjoittanut kdfencing2022
…
continue reading
1
Transforming Financial Advising With Simplicity and Tech With Adam Dell
34:54
34:54
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
34:54
Adam Dell is the Founder and CEO of Domain Money, a company dedicated to creating exceptional financial products that reshape the financial system and provide accessible, high-quality financial advice. Before establishing Domain Money, he was a partner at Goldman Sachs, where he served as the Head of Product for Marcus by Goldman Sachs. With a stro…
…
continue reading
1
DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
30:26
30:26
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
30:26
In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Mohan Mannava, a seasoned expert in AI, machine learning, and data science, to dive deep into how these technologies transform customer experience. Mohan shares practical examples from his experience at Upwork and SiriusXM, highlighting how AI can boost personalization, s…
…
continue reading
1
[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia
1:26:37
1:26:37
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
1:26:37
In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people’s lives, and shares his own journey with the organisation. Richard asks Todd…
…
continue reading
1
Episode 17 - Scaling Convenience in KSA, A Podcast with DTEK.AI
39:54
39:54
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
39:54
Send us a text In this episode, the team from DTEK.AI and Sanad Yaghi of What’s in Store, sits down with Mark Lack, CEO of Circle K Arabia, to explore the rapid expansion of Circle K in Saudi Arabia and the broader GCC region. Mark shares insights from his 40-year career in retail, spanning multiple formats and countries, and discusses the unique c…
…
continue reading
1
How Acting on Case Studies Can Irrevocably Damage Your Career
27:36
27:36
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
27:36
Over the course of three years, Maersk Line improved its Net Promoter Score (NPS) by an impressive 40 points, resulting in a 10% increase in shipping volumes. Even more remarkable, this growth occurred during a global shipping decline. But can other companies replicate Maersk’s success? Or are case studies like this more cautionary tales than roadm…
…
continue reading
1
What are the top future banking trends?
15:12
15:12
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
15:12
From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Mark…
…
continue reading
Our sign company creates & installs wall wraps, custom signs, & window graphics for office, corporate interior & event environments in Raleigh, NC. Get more information: https://heritagecustomsigns.com/sign-company-raleigh-nc.phpKirjoittanut Heritage Signs & Displays
…
continue reading
1
SEO Shorts: Customer Acquisition Content
18:54
18:54
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
18:54
Today, we're taking a break from interviewing other experts to bring you our next episode of SEO Shorts — the segment where we explain complex SEO concepts in layman's terms. We often see brands wasting money creating content that doesn't align with their business goals. With this episode, we're discussing the only three types of content that busin…
…
continue reading
In this episode, Dr. Michelli discusses strategies for businesses to manage the holiday shopping season, ensuring both temporary and permanent staff deliver consistent, high-quality customer experiences. As holiday shopping begins earlier each year and represents a substantial portion of annual revenues, it's crucial for companies to prepare their …
…
continue reading
Are you looking for a reliable refrigerator repair in Mohali? Our experienced technicians will handle all your refrigerator problems, from cooling issues to water leaks and strange noises. We provide fast and efficient service with quality parts to get your device running smoothly again. Our team has experience repairing all major refrigerator bran…
…
continue reading
1
EP 17 - Crisis Management and Building Trust with Mike LaRocca of Ready Computing
18:18
18:18
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
18:18
In Episode 17 of the Rarified Air podcast, John Paladino interviews Mike LaRocca, the founder of Ready Computing. John has a wealth of experience as the Head of Client Services at InterSystems and brings his 40-year career perspective to the conversation. Mike shares his journey in the healthcare IT sector, detailing his time at InterSystems starti…
…
continue reading
1
CR082: Surviving migration in the age of AI with Petra Molnar, Harvard Faculty Associate
43:37
43:37
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
43:37
As more people are displaced by war, economic instability, and a warming planet, more countries are turning to AI-driven technology to “manage” the influx. This week, Dave, Esmee and Rob talk to Petra Molnar, Harvard Faculty Associate and Author of 'The Walls Have Eyes'' about how tech is being deployed at borders, how it is impacting communities a…
…
continue reading
1
Launching A Website? How To Make Your Website Your Best Sales Person
22:33
22:33
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
22:33
Ep. 75 - Think launching your website is the final step? Think again. Your website should work as a living, breathing part of your sales team—not a “set it and forget it” project. Alex Winter and Vin Gaeta explain why ongoing updates, data-driven tweaks, and sales-focused content keep your site performing at its best.Key takeaways: Ongoing Optimiza…
…
continue reading
1
The First Customer - Pioneering Solutions for an Inclusive Future with Founder Jordan Saunders
22:46
22:46
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
22:46
In this episode, I was lucky enough to interview Jordan Saunders, founder and CEO of NextLink Labs. Jordan reflects on his entrepreneurial journey, starting from his early days in Pittsburgh, Pennsylvania, building computers at age 12. He shares how his passion for technology led him to pursue consulting right out of college after studying computer…
…
continue reading
1
Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
33:26
33:26
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
33:26
…
continue reading
We provide expert washing machine repair in Kharar and handle everything from repairs to routine maintenance. Our qualified technicians keep your device running efficiently and address any issues immediately. For reliable and expert washing machine services, contact us on 9915204060. Keep your washing machine in tip-top condition with our reliable …
…
continue reading
1
Causon & the Customer with Simon Roberts
41:42
41:42
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
41:42
This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape.Kirjoittanut The Institute of Customer Service
…
continue reading
1
Handling Objections, A Christmas Story
46:51
46:51
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
46:51
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore strategies to handle the objections you're sure to face in the upcoming holiday season, and how Ralphine from "A Christmas Story" can help you overcome these obstacles. If you're looking for a nugget of wisdom to up your service game, we may just h…
…
continue reading
1
Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin
45:51
45:51
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
45:51
Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact centers with AI, technology, and BPO solutions. With over 35 years of executive leadership experience in variou…
…
continue reading
1
174. Being 1k Jealous, MonoDressing, & Things We are Eyeing for FW24
1:41:02
1:41:02
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
1:41:02
Chase & Timothy talk about being 1,000 jealous, monodressing, & pieces they are eyeing for FW24. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
From Adversity to Success: Derek Roldan's Visionary Journey in Appliance Repair
26:13
26:13
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
26:13
Derek Roldan, owner of D1 Appliance Repair, joins Roland to talk strategy in a competitive industry. Hear his inspirational story of perseverance and how he fought to build a winning business after losing his house and car. Derek shares the surprising effect the pandemic had on his business and highlights the significance of customer reviews and re…
…
continue reading
1
Navigating AI in Your Business: Balancing Tech and Human Touch
23:45
23:45
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
23:45
Discover how AI can transform your home service business without losing the human touch. This episode covers common misconceptions about AI, practical applications, and essential guardrails to keep your tech in check. Learn how tools like ChatGPT, Zapier, and Jobber’s AI features can improve efficiency and client satisfaction. Perfect for business …
…
continue reading
1
CX Pulse Check - November 2024
38:37
38:37
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
38:37
Tune in to this CX Pulse Check as we uncover the vital role of communication in driving customer experience transformation. Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsyn’s latest book. Through examples across industries, …
…
continue reading
1
249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard
25:35
25:35
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
25:35
Send us a text In this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing customer experiences. With a background in health sciences, Laura transitioned into management consulting, driven by her curiosity and passion for problem-solving. Over her 15-plus-year career, she has …
…
continue reading
1
Biz Bite Episode 12: Holiday Marketing Musts for Small Businesses
12:49
12:49
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
12:49
In ep. 12 of “Biz Bites," we discuss strategies for maximizing the holiday season. Like engaging with customers through social media, creating excitement around holiday offerings, and promoting your hardworking staff. We also dig into how to effectively collaborate with other businesses, participate in local events, and capture more content for pro…
…
continue reading
Allisen Rabbinek is pioneering a new era defined by ethical practices and cutting-edge innovation. With a mission to transform how debt collection is perceived and executed. In this Podcast, Allisen Rabbinek offers a refreshing approach that benefits clients across various industries.Kirjoittanut allisenrabbinekofficial
…
continue reading
1
Understand Your Real Competition
17:11
17:11
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
17:11
"You gain a lot more business by improving the experience, the quality of your teams, and the training." When I was with Disney, people often assumed our competition was Universal, SeaWorld, or even destinations like Las Vegas. The reality is that our real competitors were the things within our control. Read my blog to learn about the things we pri…
…
continue reading
1
EP 2- Professionalism, Growth & Client Success: Shakura's Road to Beauty Mastery The ServiCEO Show
1:10:57
1:10:57
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
1:10:57
Join me, Porche Unique, as I welcome the extraordinary Shakura to The ServiCEO Show. The brow specialist and entrepreneur Shakura joins us today to share her inspirational journey from shy newcomer to acclaimed beauty industry leader. Recognized by Baltimore's Voyage magazine and nominated for Best of Baltimore, Shakura opens up about her transform…
…
continue reading
The Endless Customers Podcast has an exciting and important update: We will be switching formats to release one episode a week. New episodes will be released on Wednesdays from now on. Keep your eye out for a fresh new look to the channel, and we are making global updates to bring you an even better experience. Thanks for listening. :)…
…
continue reading
Refrigerator Repair in Mohali – 9915204060Refrigerator Repair Mohali is a machine that maintains humidity and temperature. It is said that if you want to extend the life of your refrigerator, you need to repair it on time. In fact, every machine needs timely maintenance to achieve better results in the long run. Refrigerator Repair Mohali provides …
…
continue reading
1
The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard
32:51
32:51
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
32:51
Today’s interview is with Natasha Ratanshi-Stein, CEO & Founder of Surfboard, an award-winning workforce management (WFM) software provider. Natasha joins me today to talk about the findings of their recently released 2024 customer service survey: The third wave of customer support, what might be stopping some customer service teams from not invest…
…
continue reading
1
Swinging into Business through Portable Golf Adventures
46:36
46:36
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
46:36
Ever wondered how to bring your favorite golf course to your backyard, rain or shine? That's exactly what Ryan Smith and his son, Tyrus, are making happen with their innovative Wingding mobile golf simulator business. Based in St. George, Utah, the father-son duo transforms golf into a fun and accessible experience, combining their love for the spo…
…
continue reading
Are you ready to jump into the future of AI? In this new episode of our Globally Speaking podcast, join RWS's Çetin Amirak and AWS's Andrea Frio as they explore the exciting evolution of generative AI, from experimentation in 2023 to full-scale production in 2024.Discover how generative AI is transforming customer experiences, supercharging product…
…
continue reading
1
How Psychometrics Can Revolutionize Your Workforce With Jason P. Carroll
31:31
31:31
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
31:31
Jason P. Carroll is the Founder and CEO of Aptive Index, a company revolutionizing hiring and leadership through psychometric assessments and strategic advisory. As a seasoned entrepreneur, he successfully led Champion National Security from $24 million to $80 million in revenue and expanded its workforce from 800 to 2,500 employees in just seven y…
…
continue reading
1
Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
26:37
26:37
Toista myöhemmin
Toista myöhemmin
Listat
Tykkää
Tykätty
26:37
In this episode of the CX Goalkeeper Podcast, Jonathan Stutz shares his journey and insights on building inclusive leadership cultures within organizations. As the author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging, Jonathan outlines actionable steps that leaders can take to foster diversity, equity, and incl…
…
continue reading
