Emotional Intelligence & Psychological Safety: Keys to Creating High-Performing & Engaged Teams.

It's an Inside Job

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Today, we’re diving deep into creating resilient teams and organizations with Shelly Brown, an HR expert with over four decades of experience in human resources. Shelly has worked with large multinational organizations, led HR functions, and is now a consultant with Ninebox HR. Today, she shares valuable insights on building strong teams, fostering psychological safety, and promoting engagement.

Three Key Takeaways from This Episode:

1. Investing in Emotional Intelligence: Promote people not only for their technical competencies but also for their emotional and social intelligence, which improves team dynamics and morale.
2. Promoting Continuous Feedback: Use one-on-one sessions to provide consistent feedback throughout the year, making the annual performance appraisal an easier and more meaningful discussion.
3. Encouraging Career Development: Support employees’ career growth by understanding their passions and interests and offering opportunities for development to boost engagement and retain talent.

Episode Highlights:

1. Caring as the Foundation of Resilience:
   • Shelly emphasizes the importance of caring for employees, noting that engaged and valued employees are more likely to go the extra mile. Caring is crucial for resilience, fostering psychological safety, and building stronger teams.
2. The Gallup Organization’s 12 Drivers of Engagement:
   • Shelly refers to research from The War for Talent by Gallup, outlining 12 drivers of engagement that employees seek in their workplace. These include knowing what's expected of them, receiving praise and recognition, feeling that their opinions count, and having a supportive work environment.
3. Rewarding Leadership Behavior:
   • Shelly discusses the importance of rewarding leadership based on how well managers treat their people, not just on business outcomes. She shared an example where 15% of executive-level bonuses were tied to leadership behavior, which greatly improved team dynamics and accountability.

Bio:
Shelley has worked in large multi-national organizations and in her last executive role, Shelley led the HR function, in a global healthcare organization, to become a top employer of choice in Canada. Throughout her career, Shelley has gained valuable Human Resources experience in organization development, employee relations, management and leadership development. In 2007, Shelley started her own HR consulting firm. She successfully grew the firm and expanded the HR service offering until the practice was successfully sold/acquired in 2019.
She was granted the Human Resources Professional Association Fellow Award and was named as one of Canada’s Distinctive Women. As a highly sought after speaker, she shares her insights and experience with professional associations and corporations across the country. She is also

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1. Emotional Intelligence & Psychological Safety: Keys to Creating High-Performing & Engaged Teams. (00:00:00)

2. Welcome to It's an Inside Job (00:00:08)

3. Meeting Shelly Brown (00:00:43)

4. The Importance of Caring (00:04:39)

5. [Ad] Create Harmony (00:12:52)

6. (Cont.) The Importance of Caring (00:13:39)

7. Resilience and Engagement (00:36:07)

8. One-on-One Meetings (00:38:37)

9. Top Actions for a Caring Culture (01:05:25)

10. Key Takeaways from the Conversation (01:11:32)